Frequently Asked Questions
OUR NUMBER ONE CONCERN IS YOU, OUR CUSTOMER
The function of Cash Depot Customer Service Coordinators is to make sure the ATM experience runs as smooth and error free as possible. It all starts with the customer who slides their card in the ATM and expects to receive their cash. We believe in putting our customers first and foremost.
Q: What should I do if I didn't receive the cash requested for an ATM transaction? A: You must contact the card issuer to file an EFT dispute at the number on the back of your card used during the transaction. You may be asked for the ATM terminal number by the card issuer. This number is the six digit number on the top of your receipt starting with SR or LK.
Q: What supplies can I order through Cash Depot? A: Cash Depot has ATMs and ATM parts, receipt paper, signage, banners. Please call 1-800-776-8834 to purchase these items.
Our number one focus is you, our customer, and we want to save you the cost of a service call if we can help you over the phone, or with this informational Q&A list. If you don't see your issue listed above, please feel free to call 1-800-776-8834 to speak with a friendly, helpful Customer Service Representative.